TERMS & CONDITIONS
At Forest Farms, we pride ourselves in providing an unparalleled level of customer service, compassion, and respect to our customers. We strive to provide everyone with a professional and positive experience, and welcome feedback when this commitment falls short.
OUR COMMITMENT TO YOU:
We will provide a consistent level of care and professionalism to all customers. We will respect the privacy of our customers. We will be responsive to your needs. We will provide you with reliable, relevant, and accurate information. We will make all necessary efforts to fix any errors or mistakes we make. At the same time, we are also responsible for ensuring that Forest Farms employees have a safe and abuse-free work environment. As such, we require that customers adhere to a set of reasonable expectations for interaction with our staff, including: Treating Forest Farms staff and customers in a respectful and courteous manner. Behaviour including harassment and profane language cannot be tolerated. Understanding that on occasion information may need to be sourced from another member of our team, which may require additional time to respond. Respecting the confidentiality of staff and other clients of Forest Farms. Understanding that during times of high call volume, our Care Team may not be available at the time you call but your representative will respond within a timely manner.
REFUSAL OF SERVICE
We will make every effort to ensure errors are fixed in an appropriate and timely manner, and to address any concerns or questions that you may have. However, if a customer resorts to harassing or abusing Forest Farms staff or it becomes clear that Forest Farms cannot meet the needs of a customer, we may elect at our discretion to refuse service or cancel a customer’s registration with Forest Farms. While we sincerely hope a situation does not escalate to this point, should it occur the customer will be notified in writing.
WHAT IS PERSONAL INFORMATION?
WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect and maintain different types of personal information in respect of the individuals with whom we interact. This includes: contact and identification information, such as your name, address, telephone number, e-mail address, date of birth, and gender; personal information in connection with your request for certain products or services that you seek from us; additional service-related information concerning the products or services that we provide to, or receive from, you; and business relationship information, including information related to your agreements, preferences, advisors, and suppliers, feedback and information requested by or provided to you. We may also collect market-related information, which may include personal information, concerning market trends and activities impacting our business. We may also collect information related to our media, investor and public relations activities, and information related to our interactions with financial and other advisors. As a general rule, Forest Farms collects personal information directly from you. In most other circumstances where the personal information that we collect about you is held by a third party, we will obtain your permission before we seek out this information from such sources (such permission may be given directly by you, or implied from your actions). From time to time, we may utilize the services of third parties and may also receive personal information collected by those third parties in the course of the performance of their services for us or otherwise. Where this is the case, we will take reasonable steps to ensure that such third parties have represented to us that they have the right to disclose your personal information to us.
Forest Farm's operations include activities related to: (i) operating cannabis production facilities; (ii) lawfully distributing cannabis to individuals; (iii) conducting clinical research with respect to medicinal cannabis; and (iv) educating our stakeholders about the benefits of cannabis. As such, Forest Farms may also collect personal information from individuals participating in and / or impacted by those activities.
We may collect information related to your visit to our website, including the IP address and domain used to access our website, the type and version of your browser, the website you came from to access our website, the page you entered and exited at, any website page within our website that is viewed by that IP address and what country you are from. We use this information to monitor our website's performance (such as number of visits, average time spent, page views) and for our business purposes such as working to continually upgrade our website. We may place a "cookie" on the hard drive of your computer to track your visit. A cookie is a small data file that is transferred to your hard drive through your web browser that can only be read by the website that placed the cookie on your hard drive. The cookie acts as an identification card and allows our website to identify you and to record your passwords and preferences. The cookie allows us to track your visit to the website so that we can better understand your use of our website so that we can customize and tailor the website to better meet your needs. Most web browsers are set to accept cookies. However, on most web browsers you may change this setting to have your web browser either: (i) notify you prior to a website placing a cookie on your hard drive so that you can decide whether or not to accept the cookie; or (ii) automatically prevent the placing of a cookie on your hard drive. It should be noted that if cookies are not accepted, you may not be able to access a number of web pages found on the website. Finally, our website may contain links to other websites that may be subject to less stringent privacy standards. We cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites. Forest Farms is not responsible for how such third parties collect, use or disclose your personal information. You should review the privacy policies of these websites before providing them with personal information.
WHY DO WE COLLECT PERSONAL INFORMATION?
Forest Farms collects personal information to enable us to manage, maintain, and develop our operations, including for example: to establish, maintain and manage our relationship with you so that we may provide you with, or receive from you, the products and services that have been requested; to enable you to register and access an account with us; to be able to review the products and services that we provide to you so that we may: (i) understand your requirements for our products and services; and (ii) work to improve our products and services; to be able to review the products and services that we obtain from you so that we may work with you and so that you may understand our requirements for such products and services; to be able to comply with your requests (for example, if you prefer to be contacted at a business or residential telephone number and advise us of your preference, we will use this information to contact you at that number); to protect Forest Farms against error, fraud, theft and damage to our goods and property; to enable us to comply with applicable law or regulatory process; and any other reasonable purpose to which you consent.
HOW DO WE USE YOUR PERSONAL INFORMATION?
WHEN DO WE DISCLOSE YOUR PERSONAL INFORMATION?
HOW IS YOUR PERSONAL INFORMATION PROTECTED?
Forest Farms will endeavor to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss and unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction. The security of your personal information is important to us, please advise our Chief Executive Officer immediately of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody or control.
UPDATING YOUR PERSONAL INFORMATION
It is important that the information contained in our records is both accurate and current. If your personal information happens to change during the course of our relationship, please keep us informed of such changes. In some circumstances we may not agree with your request to change your personal information and will instead append an alternative text to the record in question.
ACCESS TO YOUR PERSONAL INFORMATION
You can ask to see your personal information. If you want to review, verify or correct your personal information, please contact our Chief Executive Officer. Please note that any such communication must be in writing. When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact our Chief Executive Officer. Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
Forest Farms Growth Corp.
Telephone: (416) 587-2122
Attention: Paul Dillon
INQUIRIES OR CONCERNS?
ACCEPTABLE USE POLICY FOR SOCIAL MEDIA
We love engaging with our customers. We also appreciate there may be differing opinions on the cannabis industry. We enjoy having an open dialogue with our audience. We ask that all comments and posts remain respectful of both Forest Farms, its customers and other users.
Forest Farms has a range of social media channels, which we invite people to like or follow us on. We use these different channels to provide company updates on news, careers, events, and industry information. We also use it to get valuable feedback from you – our customers and general audience. We respect the guidelines currently in place by these communities. We also reserve the right to remove any contributions that break the rules of the relevant community, or which are not in line with the following general guidelines: Be tasteful with your posts and comments – we are a professional business and will show you the same respect. Do not post messages that are unlawful, untrue, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive. Do not post the same message, or very similar messages, more than once (also known as "spamming"). Do not advertise products or services. Forest Farms reserves the right to restrict or remove any content that is deemed in violation of this social media policy or any applicable law.
MONITORING ACCOUNTS, RESPONDING AND REPLYING
We monitor our Twitter, Facebook, and Instagram accounts 24/7. If you contact us via these channels during these times we will reply as soon as possible, however there could be delays on some requests while we investigate the appropriate answer. If your request is of an urgent nature, we encourage you to contact us at: email@example.com
REMOVAL OF POSTS AND BLOCKING USERS
Generally, we will not remove posts that are made on our social channels, however we will consider removing posts or blocking users or accounts that breach the guidelines outlined above, without any explanation. Users who are multiple offenders will be blocked from using our social media channels after warnings (warnings will be in the form of a removed post or comment and direct message with this information).
Please do not use Forest Farm’s social media channels to make defamatory statements. In law this means a statement that lowers the reputation of a person or organization in the eyes of a reasonable person. We will therefore take down any statement that could be deemed to be defamatory.
If you have an issue or concern you would like to discuss, we would be more than happy to hear from you: firstname.lastname@example.org